Delete your TasPod account
This page is for TasPod, the file storage, sharing and backup service on the web and in the TasPod app for Android, provided by Tas Group LLC. You can delete your account and its data at any time, for free.
1. How to delete your account
In the TasPod app (Android):
- Open the app and sign in.
- Go to Account.
- Choose Delete account and confirm.
On the website:
- Sign in at taspod.com.
- Open Account (top right).
- Under Delete my account, choose Delete my account, enter your password (and your two-factor code if you use one) and type DELETE to confirm.
If you pay for a plan, cancel it first with Manage billing on the Account page. If you own an organization, hand it over to someone else or delete it first.
2. If you cannot sign in
First try resetting your password. If that does not work, ask us to delete the account: write to [email protected] from the email address of the account, or use the contact form with the topic Privacy. We may ask you to confirm that the account is yours, and we answer within one month.
3. What is deleted, and when
- At once: your share links, Secure Drop file requests and Quick Send transfers stop working, and you are signed out everywhere.
- For 7 days: your account and all your files are kept, so you can change your mind. To undo the deletion, sign in, or use the link in the email we send you.
- After 7 days: your account, your files, your backups made with TasPod Backup, your links and your settings are erased permanently. This cannot be undone, and your email address can be used for a new account.
4. What is kept, and for how long
- Security log: two years. The IP address is removed from each entry after 180 days.
- Account record: a record that the account existed, with the email address removed, so that security and payment records stay consistent.
- Payment records: as long as tax and accounting law requires.
- Our database backups: we back up the database every night and keep each backup for about 90 days, so account details can remain in a backup until it expires. Your files are not in these backups: once erased, they cannot be brought back.
We may keep information longer when it is needed to investigate abuse, finish a report or appeal, resolve a dispute or meet a legal duty. The full details are in our Privacy Policy, section 6.
Questions: [email protected]. Tas Group LLC, Wyoming, USA.